Terms & Conditions

All bookings are offered on a pre book basis, if you are unable to maintain your appointment and wish to reschedule, you may do so by calling the salon no later than 12 hours prior to your appointment.

All reschedule appointments are subject to the schedule of fees below.

Schedule of Fees: 

Reschedule your appointment more than 48 hours in advance.

No charge.

Reschedule your appointment with less than 24 hours’ notice will incur an administration fee equivalent to.

50% of booking value.

Reschedule your appointment less than 6 hours’ notice will incur a charge equivalent to 

100% of booking value.

Additional Fee or Charge 

Any additional fee or charge will become payable at the time of the rescheduled appointment.

Children under 7 years of age are welcome to cut and fix, but they cannot accompany them due to the danger posed by our work tools and the products we use.

All bookings are offered on a pre book basis, if you are unable to maintain your appointment and wish to cancel, you may do so by calling the salon no later than 2 hours prior to your appointment.

All Cancelled appointments are subject to the schedule of fees below.

Schedule of Fees:

Cancellations your appointment more than 48 hours in advance.notice will incurre an administration fee equivalent to 50% of booking value.

Cancel your appointment with less than 24 hours’ notice will incurre an administration fee equivalent to 100% of booking value.

In case of cancellation due to illness, we need proof to return 100% of the deposit or reschedule the appointment without deducting anything from the deposit.

Refunds

A refund for the remaining balance will be made back to your bank account in 5 business days 

In the interest of all customers, if you arrive more than 15 minutes late for your appointment, we reserve the right to reschedule the appoint at time and date to be agreed with you, (no more than 30 days from the date of the original appointment). 

In addition, a rescheduling charge will be applied to your booking equivalent to 

20% of booking value .

If an alternative date cannot be agreed, we reserve the right to cancel the appointment and apply a cancellation charge equivalent to 

100% of booking value. 

If you fail to arrive for your appointment and or neglect to contact the salon within 15 minutes of the agreed appointment time; your appointment will be cancelled, and the full cost of your treatment will be payable equivalent to.

 
100% of booking value.

We always carry out a patch test before using any permanent or semi-permanent hair dye. This usually involves dabbing a small amount of the dye solution behind your ear and on your inner elbow and leaving it to dry. 

You must book a free patch at least 48 hours prior to your hair colouring appointment. You must inform us immediately if you have any reactions or become aware of any itching, burning sensations, or redness around the areas.

Children:

Safety is an important consideration in the salon, to this end we do not permit customers to leave their children unsupervised in our salon whilst they are receiving treatments. 

In the interest of safety and for the consideration of staff and customers, we reserve the right to cancel any appointment if your children are causing a disturbance in our salon.

Mobile Phones:

In the interest of our staff and other customers we ask that you keep your mobile device volume to a minimum whilst using mobile phones in the salon.

Personal Property:

We are not held responsible or liable for any loss, theft, or damage of any items that are brought into the salon.

Please ensure you look after and retrieve all your personal property before leaving the salon.

Smoking:

In line with government legislation, we would like to remind customers that smoking is not permitted in any enclosed workplace, this includes the use of e-cigarettes.

The management decision is final.

Alcohol

Customer are not permitted to drink alcohol in the salon.

If you are unhappy with the treatment or service you have received from Cici Salon, you should follow these steps:

Tell the stylist before leaving the salon that you are unhappy with the treatment or service you have received and allow them to rectified any issues that you may have. 

If you have already left the salon contact us immediately and ask to speak privately to the person who deals with complaints and explain calmly why you are not happy.

You may be asked to attend the salon in order for us to assess the complaint and put things right. If this is the case, we may offer one of the following.

To redo part or all of the service.
(At a time, convenient to both parties)

Offer a partial or full refund.
(Payable within 14 days from the date of the complaint)

If we cannot come to an agreement about how to resolve your complaint, you will then be asked to submit a full written account of your complaint to us within 7 days of first raising your complaint. 

We will then then consider your complaint and aim to respond to you with 10 days, informing you if your complaint has be rejected or accepted.

If after considering any claim we are still unable to reach an agreement on how to settle your complaint we may offer to participate in alternative dispute resolution (ADR). 

Understand your legal rights.

The Consumer Rights Act 2015 (England and Wales) says:

If a service was not provided with reasonable care and skill or as agreed, the service provider must put things right within a reasonable time and at their own cost.

If this is not practical, you should get some or all of your money back within 14 days of agreeing to a refund.

How we manage your personal data.

Information we may hold about you may include but is not limited to your name, address, email address, phone number, any allergy you may or relevant medical conditions you may have, including salon patch test results. 

As such you agree to allow us to use your personal information to fulfil a contract with you to provide you with any of the services that we offer.

Furthermore, you agree to allow us to contact you for the benefit of providing information about our goods and services.

We will hold your personal data for as long as you remain our customer. if you no longer agree to us holding your data you must notify us in writing. 

We will not share your data with any other third party without your consent except to help prevent fraud, or if required to do so by law. 

Payment Processing

Cici Salon does not hold any customer payment card data. All online transaction are made through a third party payment system using a secure server.

GDPR

We may operate CCTV security cameras in our salon for the safety and security of our staff and customers, as well as for the prevention and detection of crime and public safety.

Where a crime has been committed any video evidence may be passed to the police for the purpose of aiding and pursuing prosecution.